Syntax Field on user profile

[nlynch91]

Hi All,

I'm hoping someone can help me here. 

There is a syntax boolean field in the Concur user profile that has a list of options that we are unable to tailor. The issue is, we have users that use different options then the defined list.  This is creating an issue when an employee is trying to book a flight.

As we can't make changes to the list in this field (so I'm told) can you advise of any alternative solutions?

Cheers,

Niall 

[KevinD]

@nlynch91 I think you are going to need to tell us what the field in question is so we can better advise you.

[nlynch91]

Hi Kevin,

Apologies, i meant the suffix field. Please see screenshot below. We have an integration that runs from Workday to Concur to update our user profiles however it struggles with this field as not all the options for the users we have in Workday are not listed in this field. I've been told we are unable to tailor this field as its a system field. Is it possible we could create a new suffix field instead or are there any other possible alternatives?

Cheers,

Niall 

[KevinD]

@nlynch91 This field isn't available at all to even remove from the Employee form. 

How many users does this field apply to? Is it a necessary field to have populated in SAP Concur?

[nlynch91]

Hi @KevinD ,

It's not a necessary field in Concur but some users use it. It would be handy if we could tailor the options.

Cheers,

Niall 

[KevinD]

@nlynch91 it doesn't appear this field can be tailored. You could reach out to Concur Support and ask, but I'm pretty confident they will tell you the same thing. However, I don't know everything so getting a second opinion couldn't hurt. 🙂

[nlynch91]

Thanks Kevan!