Same item showed again after being expensed

[Tianyi]

Hi all,

I met a wired situation here. I submitted a report two month ago including an item paid with my company card. However it showed again after the system update. When I tried to expense it (removal item paid by company card is not allowed), my new report was returned. It says: Attached receipt is already submitted and approved with the report ID....

Anyone has the same situation? How do you solve this problem? Appreciate for any help. 

Kind regards,

Tianyi

[KevinD]

@Tianyi I'm currently looking at your expense reports and I do not see the issue you mentioned. Did you resolve your issue? 

[Tianyi]

Hi Kevin,

Thank you for your kindly reply. It is still in my available expense although it was already expensed and paid. I cannot delete it my self.

[KevinD]

@Tianyi I'm looking at your Available Expenses list and I do not see this item. I did find the entry on a report that has payment type of Cash/Out of Pocket, but I didn't find a company credit card charge anywhere for this entry on a report. 

Also, when I go in and view your Available Expenses, I see a list of five items. However, your screenshot only shows one item. See screenshot below of what I see.

Try clearing your browser cache and/or try signing in with a different browser and see if the item still shows. Keep me posted.

[Tianyi]

Hi Kevin,

Thank you for your help. I switched to FireFox and got the the same result as Edge. Do you think there are any other possible reason for it?

Kind regards,

Tianyi

[KevinD]

@Tianyi I really can't say. I would suggest trying Google Chrome, see if you get the same result. My view is when I look at your Available Expenses, as you can see, is a lot different. I'm using Chrome. Give it a try and let me know what happens.