Request for Redeposit of Expense Check After Updating Banking Information

[yashsawle]

Dear SAP Concur Support Team,

I recently received the following notification:

"The banking system has returned a payment demand for this account because the payment was rejected by the payment processor. Please validate and save your banking profile. If the issue persists, please contact your SAP Concur administrator for assistance."

Upon reviewing my banking details, I discovered that the SWIFT/BIC code was incorrectly mentioned. I have since corrected and saved the updated information in my Concur profile.

Could you please confirm the next steps? Specifically:

When will Concur attempt to redeposit my expense check into my updated account?
Is there any further action required from my side to ensure the successful processing of the payment?

Thank you for your prompt assistance. Please let me know if additional information or verification is required.

[KevinD]

@yashsawle hello there. I'd like to start off by clarifying something for those who might read this thread. This Community is not the Concur Support team. I don't want people getting confused thinking that by making a post here on the Community, they are contacting and getting a response from our Support team. That is not the case.

However, this article gives some explanation: Top 5 Most Common Issues That Cannot be Resolved on the Community: Part 1. Look a the second item in this article. 

The system should retry the payment automatically after your bank details have been updated and confirmed.