Dear SAP Concur Support Team,
I recently received the following notification:
"The banking system has returned a payment demand for this account because the payment was rejected by the payment processor. Please validate and save your banking profile. If the issue persists, please contact your SAP Concur administrator for assistance."
Upon reviewing my banking details, I discovered that the SWIFT/BIC code was incorrectly mentioned. I have since corrected and saved the updated information in my Concur profile.
Could you please confirm the next steps? Specifically:
When will Concur attempt to redeposit my expense check into my updated account?
Is there any further action required from my side to ensure the successful processing of the payment?
Thank you for your prompt assistance. Please let me know if additional information or verification is required.
