Pending Credit Transaction

[triplejs]

I was recently charged a late cancellation fee for a hotel reservation. This fee was then credited back on 5/4/26 and processed on 5/11. Both the original fee & the credit are both showing as completed transactions in my company CC account.  However, the credit payment is not populating in Concur. I spoke w a CC rep who confirmed above & indicated it must be an issue w Concur. I must submit my expense report this week as I will be transferring departments and resulting expense areas on Monday. Thanks for the help. 

[KevinD]

@triplejs I don't see this transaction in the system. I can usually see if something is hidden, but all I see for recent transactions are the last two payments. 

It is possible, and I've seen this happen, the refund/credit wasn't included in the data file sent to your company. I suggest contacting the team at your company that assigns company cards and let them know the issue. That way they can contact the bank and check to see if the transaction was ever sent to Concur.