Pending Credit Transaction

triplejs

I was recently charged a late cancellation fee for a hotel reservation. This fee was then credited back on 5/4/26 and processed on 5/11. Both the original fee & the credit are both showing as completed transactions in my company CC account. However, the credit payment is not populating in Concur. I spoke w a CC rep who confirmed above & indicated it must be an issue w Concur. I must submit my expense report this week as I will be transferring departments and resulting expense areas on Monday. Thanks for the help.

KevinD

@triplejs I don't see this transaction in the system. I can usually see if something is hidden, but all I see for recent transactions are the last two payments.

It is possible, and I've seen this happen, the refund/credit wasn't included in the data file sent to your company. I suggest contacting the team at your company that assigns company cards and let them know the issue. That way they can contact the bank and check to see if the transaction was ever sent to Concur.

Thank you,
Kevin
SAP Concur Community Manager
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View solution in original post

KevinD

@triplejs I don't see this transaction in the system. I can usually see if something is hidden, but all I see for recent transactions are the last two payments.

It is possible, and I've seen this happen, the refund/credit wasn't included in the data file sent to your company. I suggest contacting the team at your company that assigns company cards and let them know the issue. That way they can contact the bank and check to see if the transaction was ever sent to Concur.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

triplejs

The credit appeared in Concur the next day (12 days after the posting) which is unusual, so all is good. I am not sure why there was a delay but thanks for looking into this for me! Have a great day!