Outstanding Credit Card Transaction

[glynna]

I am stuck on a loop I cannot delete an outstanding credit card transactions or upload it as I tried upload it - it appears to have failed - and now I don't have the receipt to verify and submit the transaction. 

What can I do?

[samasuraj]

Hi  @glynna 

Topic: Outstanding Credit Card Transaction

Please see the below. Hope this helps. 
——-  

SAP Concur – Outstanding Credit Card Transaction

Corporate Card transactions cannot be deleted by Employees.

Keep the Original Card transaction intact.

Resolve the receipt issue rather than creating a duplicate expense.

Actions:

1. Check Available Receipts: Verify whether the receipt was uploaded but not attached.
2. Check Expense Reports: Confirm the card transaction has not already been moved to another report.
3. Retry Upload: Open the transaction and use Attach Receipt to upload a PDF, JPG, or PNG.
4. Recover Receipt: Request a duplicate from the merchant if the original is missing.
5. Missing Receipt Declaration: Use this option if enabled by your company and permitted for the expense.
6. Browser Troubleshooting: Try another browser or clear the browser cache.
7. Administrator Support: If the transaction is stuck or uploads repeatedly fail, request administrator assistance.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[KevinD · Accepted solution]

@glynna please provide the details of the transaction so I can go in and look at your report. I'm not quite following. If you cannot delete it, why would you need to upload it? It would still be available to you. 

[glynna]

I deleted it there and that was fine - I gave up uploading it because I deleted my proof of receipt photo when I thought it had been accepted so assume I cannot do anything about it now - Ill know for next time!