Outstanding Credit Card Transaction

[glynna]

I am stuck on a loop I cannot delete an outstanding credit card transactions or upload it as I tried upload it - it appears to have failed - and now I don't have the receipt to verify and submit the transaction. 

What can I do?

[samasuraj]

Hi  @glynna 

Topic: Outstanding Credit Card Transaction

Please see the below. Hope this helps. 
——-  

SAP Concur – Outstanding Credit Card Transaction

Corporate Card transactions cannot be deleted by Employees.

Keep the Original Card transaction intact.

Resolve the receipt issue rather than creating a duplicate expense.

Actions:

1. Check Available Receipts: Verify whether the receipt was uploaded but not attached.
2. Check Expense Reports: Confirm the card transaction has not already been moved to another report.
3. Retry Upload: Open the transaction and use Attach Receipt to upload a PDF, JPG, or PNG.
4. Recover Receipt: Request a duplicate from the merchant if the original is missing.
5. Missing Receipt Declaration: Use this option if enabled by your company and permitted for the expense.
6. Browser Troubleshooting: Try another browser or clear the browser cache.
7. Administrator Support: If the transaction is stuck or uploads repeatedly fail, request administrator assistance.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant