No Option to Remove Receipt uploaded to expense via web

[OwenTakoor]

An employee has uploaded an incorrect receipt to an expense line, but there is no remove option.

Expense is from a corporate card linked to their account, not manually created or from ExpenseIt mobile app.

They tried to upload the correct one to replace it, but it has just added itself below the previous receipt. 

The only options appearing are Open and Add

rather than the usual Remove, Add, Open

Receipt was uploaded via the web version in both instances, and is preventing them from being able to submit.

[cjmarimo · Accepted solution]

Hello @OwenTakoor ,

Since the expense is linked to a corporate card transaction and the Remove option is not available, I would recommend:

• Moving the expense out of the report and back to Available Expenses.
• Then, in Available Expenses, open the expense and look for the Separate option.
• Once the transaction and the receipt have been separated, you should be able to reattach the correct receipt to the expense.

[cjmarimo · Accepted solution]

Hello @OwenTakoor ,

Since the expense is linked to a corporate card transaction and the Remove option is not available, I would recommend:

• Moving the expense out of the report and back to Available Expenses.
• Then, in Available Expenses, open the expense and look for the Separate option.
• Once the transaction and the receipt have been separated, you should be able to reattach the correct receipt to the expense.

[KevinD · Accepted solution]

@OwenTakoor and if you prefer a video version of what @cjmarimo mentioned, give this a watch: Deleting ExpenseIt Receipts and E-receipts from Company Card Charges