My SAP Concur app on my Android mobile phone crashes on startup

[Alan1121]

My SAP Concur App crashes every time I start it up. This only started last week. I have uninstalled it several times, cleared my Cache, downloaded the latest Android software version and nothing seems to help. I used to get a message after trying a couple of times that said this App has a bug in it Try downloading the latest version once the bug has been fixed. According to the Google Play store, I am running the latest version.  

[Alan1121 · Accepted solution]

Hello folks, it appears that the issue (for my phone at least) has been resolved and as you all were experiencing the same issue I hope this has resolved yours as well.

Have a great day!

[tvaughan]

Hi Team

Im having the same issues. My Android (Samsung S21) was working fine yesterday and the App was work as expected. Today the app keeps crashing when I open it. I have uninstalled and reinstall several times, I have restarted my device several time and still no luck. Any advise would be great. Thanks

[AnnaDizo]

Hi @tvaughan.

Good day!

To further investigate on this issue, if you can kindly provide me below details:

Device Name and Type: Samsung S21

OS version:

Also, are you directly downloading the app from Google App Store?

Thank you,

Anna

[AnnaDizo]

Hello,

Thank you for your patience.

Kindly let me know if the crash you are experiencing is when launching the app?

Just to provide you an update, we have raise the issue to our R&D team and they are currently working on a hotfix. Once this is done, I will provide an immediate update afterward.

Thank you,

Anna

[Jondubrick]

Im having same problem

Android Samsung zfold.4

Downloaded fro..Google play

[MaxHolloway]

Ditto.   Been trouble shooting since May 9.  No changes. 

[AnnaDizo]

Hi @MaxHolloway 

Good day!

To further investigate on this issue, if you can kindly provide me below details:

Device Name and Type: 

OS version:

Also, are you directly downloading the app from Google App Store?

Thank you,

Anna

[MaxHolloway]

Hello Anna,

Samsung Galaxy S24

One UI version 7.0

Android version 15

Thanks Max

[AnnaDizo]

Hello,

Thank you for your patience.

Kindly let me know if the crash you are experiencing is when launching the app?

Just to provide you an update, we have raise the issue to our R&D team and they are currently working on a hotfix. Once this is done, I will provide an immediate update afterward.

Thank you,

Anna

[MaxHolloway]

Correct when launching.  Open and appears to close and disappear within a couple seconds.

[tvaughan]

Yes this is correct, I'm having the same issue

Thanks

[tvaughan]

Hi all 

Yes I'm downloading directly from the play store.

Device - Samsung S21+ model number SM-G996B

OS - Android 14

UI - 6.1

Thanks

[KevinD]

Hello all. I've sent a message to our mobile support team to see if they can tell me what is happening. I'll let you know when I hear back.

[AnnaDizo]

Hi @Alan1121 

Good day!

To further investigate on this issue, if you can kindly provide me below details:

Device Name and Type:

OS version:

Thank you,

Anna

[Alan1121]

Hello Anna;

Device name Samsung Galaxy S24 model SM-S921W

OS Version ONE UI version 7.0

Android Version 15

just updated to all this yesterday as part of troubleshooting this issue

Downloaded and installed latest SAP Concur app 3 times over the last week so am running your latest version

I can also mention that while the app appears to crash, it seems like it does not. it flips to background. I can go into the what apps are running and reselect the Concur which will bring it back up but it immediately flips to background. I cannot do anything more with it at that point.

[CHLEE]

Ditto. I have been trouble shooting the same issue. (Reboot and re-installed, but not resolved...)

- Device name Samsung Galaxy S25 model SM-S931N

- OS Version ONE UI version 7.0

- Android Version 15

[Alan1121 · Accepted solution]

Hello folks, it appears that the issue (for my phone at least) has been resolved and as you all were experiencing the same issue I hope this has resolved yours as well.

Have a great day!

[bamboodian]

Hi, could you please share how you solved this problem? Thanks a lot

[AnnaDizo · Accepted solution]

Hi @Alan1121 

Thank you for the feedback.

Glad that it is now working on your end.

Anna

[tvaughan]

Hi All

My issue of crashing on opening the app is continuing. I have reinstalled and restated Android phone several times his morning and same issue.

Thanks 

[Jondubrick]

What's the fix I'm still down and I need.to pay receipts