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Alan1121
Occasional Member - Level 2

My SAP Concur app on my Android mobile phone crashes on startup

My SAP Concur App crashes every time I start it up. This only started last week. I have uninstalled it several times, cleared my Cache, downloaded the latest Android software version and nothing seems to help. I used to get a message after trying a couple of times that said this App has a bug in it Try downloading the latest version once the bug has been fixed. According to the Google Play store, I am running the latest version.  

2 Solutions
Solution
Alan1121
Occasional Member - Level 2

Hello folks, it appears that the issue (for my phone at least) has been resolved and as you all were experiencing the same issue I hope this has resolved yours as well.

Have a great day!

View solution in original post

Solution
AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Alan1121 

Thank you for the feedback.

Glad that it is now working on your end.

Anna

View solution in original post

22 REPLIES 22
tvaughan
Occasional Member - Level 2

Hi Team

Im having the same issues. My Android (Samsung S21) was working fine yesterday and the App was work as expected. Today the app keeps crashing when I open it. I have uninstalled and reinstall several times, I have restarted my device several time and still no luck. Any advise would be great. Thanks

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @tvaughan.

Good day!

To further investigate on this issue, if you can kindly provide me below details:

Device Name and Type: Samsung S21

OS version:

Also, are you directly downloading the app from Google App Store?

 

Thank you,

Anna

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hello,

Thank you for your patience.


Kindly let me know if the crash you are experiencing is when launching the app?

 

Just to provide you an update, we have raise the issue to our R&D team and they are currently working on a hotfix. Once this is done, I will provide an immediate update afterward.

 

Thank you,

Anna

Jondubrick
Occasional Member - Level 1

Im having same problem

Android Samsung zfold.4

Downloaded fro..Google play

MaxHolloway
Occasional Member - Level 2

Ditto.   Been trouble shooting since May 9.  No changes. 

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @MaxHolloway 

Good day!

To further investigate on this issue, if you can kindly provide me below details:

Device Name and Type: 

OS version:

Also, are you directly downloading the app from Google App Store?

 

Thank you,

Anna

MaxHolloway
Occasional Member - Level 2

Hello Anna,

 

Samsung Galaxy S24

One UI version 7.0

Android version 15

 

Thanks Max

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hello,

 

Thank you for your patience.


Kindly let me know if the crash you are experiencing is when launching the app?

 

Just to provide you an update, we have raise the issue to our R&D team and they are currently working on a hotfix. Once this is done, I will provide an immediate update afterward.

 

Thank you,

Anna

MaxHolloway
Occasional Member - Level 2

Correct when launching.  Open and appears to close and disappear within a couple seconds.

tvaughan
Occasional Member - Level 2

Yes this is correct, I'm having the same issue

 

Thanks

tvaughan
Occasional Member - Level 2

Hi all 

 

Yes I'm downloading directly from the play store.

Device - Samsung S21+ model number SM-G996B

OS - Android 14

UI - 6.1

 

Thanks

 

KevinD
Community Manager
Community Manager

Hello all. I've sent a message to our mobile support team to see if they can tell me what is happening. I'll let you know when I hear back.


Thank you,
Kevin
SAP Concur Community Manager
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AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Alan1121 

Good day!

To further investigate on this issue, if you can kindly provide me below details:

Device Name and Type:

OS version:

 

Thank you,

Anna

Alan1121
Occasional Member - Level 2

Hello Anna;

Device name Samsung Galaxy S24 model SM-S921W

OS Version ONE UI version 7.0

Android Version 15

just updated to all this yesterday as part of troubleshooting this issue

Downloaded and installed latest SAP Concur app 3 times over the last week so am running your latest version

 

I can also mention that while the app appears to crash, it seems like it does not. it flips to background. I can go into the what apps are running and reselect the Concur which will bring it back up but it immediately flips to background. I cannot do anything more with it at that point.

CHLEE
New Member - Level 1

Ditto. I have been trouble shooting the same issue. (Reboot and re-installed, but not resolved...)

- Device name Samsung Galaxy S25 model SM-S931N

- OS Version ONE UI version 7.0

- Android Version 15

 

Solution
Alan1121
Occasional Member - Level 2

Hello folks, it appears that the issue (for my phone at least) has been resolved and as you all were experiencing the same issue I hope this has resolved yours as well.

Have a great day!

bamboodian
Occasional Member - Level 1

Hi, could you please share how you solved this problem? Thanks a lot

Solution
AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Alan1121 

Thank you for the feedback.

Glad that it is now working on your end.

Anna

tvaughan
Occasional Member - Level 2

Hi All

 

My issue of crashing on opening the app is continuing. I have reinstalled and restated Android phone several times his morning and same issue.

 

Thanks 

Jondubrick
Occasional Member - Level 1

What's the fix I'm still down and I need.to pay receipts