Implementation Question with Concur Expense

Mbreaith

Good Morning,

Our organization is a newer Concur Expense user, and we are currently working through several implementation and process challenges during our rollout.

We have attempted to connect with our implementation team for additional guidance; however, we have not yet received a response. Additionally, we lost approximately a week of hypercare support due to our primary point of contact being out of the office, and unfortunately a backup contact was not provided during that time.

I would greatly appreciate the opportunity to connect with someone who may be willing to discuss their experience, offer guidance, or point us in the right direction regarding best practices for navigating implementation challenges and post-go-live support.

Thank you in advance!

Mary

KevinD

@Mbreaith I have been notified that people from SAP Concur have been in contact with you and are handling things. 🙂

Thank you,
Kevin
SAP Concur Community Manager
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KevinD

@Mbreaith I'm going to send you a private message here on the Community.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

Mbreaith

Hi Kevin,
I sent a reply, but not sure if it went through or not. Would you please confirm if you have received it?

Kind Regards,

Mary

KevinD

@Mbreaith I have been notified that people from SAP Concur have been in contact with you and are handling things. 🙂

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.