Good Morning,
Our organization is a newer Concur Expense user, and we are currently working through several implementation and process challenges during our rollout.
We have attempted to connect with our implementation team for additional guidance; however, we have not yet received a response. Additionally, we lost approximately a week of hypercare support due to our primary point of contact being out of the office, and unfortunately a backup contact was not provided during that time.
I would greatly appreciate the opportunity to connect with someone who may be willing to discuss their experience, offer guidance, or point us in the right direction regarding best practices for navigating implementation challenges and post-go-live support.
Thank you in advance!
Mary
