ExpenseIT Transactions as Pending Card Transactions

[svaidya]

Is there a way to automatically have Concur select "Pending Card Transaction" for ExpenseIT charges sitting in available expenses? I have made it as default payment type at Global level, which also copied down to the groups. Yet, the ExpenseIT charges sit as Cash/Out-of-pocket charges in Available Expenses. The challenge is with reconciliation since users are submitting the same charge with as cash and then as card.

The duplicate charge audit rule is not of much help here.

Kind Regards,

Shreyas

[travelexpexpert]

Hello @svaidya 

When ExpenseIt is enabled, the scanning will look for credit card information on the receipt. If it recognises CC data (e.g. Master Card XXXXXXXXXXXX0007), it will automatically register the expense as a Pending Credit Card transaction. 

I guess the question to you is:

Have you checked that the receipts included CC data? 

[travelexpexpert]

Forgot to tick to get an email when someone replies.

[KevinD]

@svaidya ExpenseIt will only mark receipts paid for on the company card as Pending. If the user paid for the expense with their personal card, ExpenseIt would categorize it as Cash or Out of Pocket. 

Are these users possibly using their personal cards for some expenses?

[mariya-slavova]

Hi Kevin, 
Our company has the same issue, some expenses made with the company credit card are not flagged as Pending , but instead Expense it marks them as Cash/ Out of pocket and that results in duplicate lines.
Is this more of a technical issue and how can this be avoided?

Thanks, 
Mariya

[travelexpexpert]

Hello,

Could you share a receipt example from an expense that was added as cash?

I assume that the pending credit card payment type is enabled on your system. 

[mariya-slavova]

Hello,

Here is an example from TFL. The 4 digits of the Mastercard match the company credit card of the user.  This appears twice in their report, both cash and credit card transaction.

Regards,
Mariya

[KevinD]

@mariya-slavova if the user sees a cash and a credit card charge entry that are duplicates, they can select both items, then use the combine button. That will merge them into one and it will use the company card as the payment type.

[mariya-slavova]

Hi Kevin,
What about when the users directly has moved the created cash line with image into a report?  The credit card transaction appears a little bit later and it creates confusion I imagine. 

Thanks!