How do I use receipts uploaded as attachment?

[SRMoll]

I uploaded several receipts using the Concur app on my mobile phone, using the "Claim Attachments" option. They were added individually, and now it is later on and I want to fill out the claim.

I am at my computer, and when I click "Manage Receipts" and then select "Manage Attachments" I can see the receipts I uploaded. However, if I select "View Available Receipts" there is nothing there.

If I create an expense and go to "Add Receipt" it says "You have no available receipts".

I can open the uploads from "Manage Attachments", and if I download it, it seems Concur has joined them all into a single PDF, despite me NOT selecting any options for multipage attachments.

So how do I get Concur to see these attachments as assignable receipts? 

[KevinD]

@SRMoll What you did is attached the receipts to the claim as a whole, rather than just uploading the images to their corresponding expense entry. When you do this, the system consolidates all the images into one pdf. 

If you want to use the mobile app for receipt attachment going forward, do not use the Claim Attachments options, but rather when you first launch the app, use the camera icon you will see on the home screen. This will turn on your camera and allow you to take the picture of a single receipt. The image will be saved into your Available Receipts. It will not be attached to a claim, but will able to be accessed when you click the Add Receipt option when you are at your computer. 

Give it a try and let me know how it goes for you.

[SRMoll]

Thanks for the response, I know that process you describe works, but in this instance it would be less than ideal. I work in an environment where the use of personal phones is not permitted in some areas, and the use of phone cameras is not permitted at all. So in order to enter the receipt images I have to leave my work place. So what I wanted to do, was just upload all the receipt images and then assign them to the expenses on returning to my desk and computer. It seems like a missing piece of functionality, as although it calls them receipts and allows me to see them in one part, another part claims there are no receipts and certainly none that can be assigned to expense items. It just seems "broken" for want of a better expression.

Can I suggest this be improved in any way, or at the very least make it clear that attachments are not receipts?

[SRMoll]

I thought I would start again differently. I would sit at my desk and instead create all the expense entries, then go outside and add the receipts to those. So first thing was to delete the currently attached data.

So I went to "Manage Receipts", then "Manage Attachments". Nice big button appears "Delete", next to "Add" and "Open". It doesn't work.

Try as I might I cannot get Concur to delete the uploaded images. This might be GDPR issue and thus worthy of be looked into in case there is a fault or bug needing to be fixed.