Expense Platform- multiple errors

[bjoy32301]

The status page shows degradation today [3/30], but I've been trying to complete an expense report for over a week.  Actions including starting a report, uploading a receipt, saving a receipt.........literally anything in a generic expense report errors out and takes multiple attempts before successful.

Are these issues wide spread to US users?

[cjmarimo]

Hello @bjoy32301 

Throughout the community’s main page, you will find a direct link to the website where you can see the current and past service status. If you have access to this link, you will notice that there have been intermittent degradations throughout mid‑March. I receive an email each time one of these incidents occurs, along with other updates and notifications when the service has been fully restored. I usually review these messages only when someone in my company reports issues with the service. I don’t remember exactly how I subscribed to these notifications, but I believe it was through that same link.

In any case, please contact your company’s Concur administrator so they can open a case with Concur Support

BR,

cj

[justinkthomas]

Hello @cjmarimo ,

When you recieve the concur outage notifications . Do you inform the users over email or its just when they report the issue you inform them . I would like to know if you are following any temlate to inform these communication to users . If you have such templates can you share?

[cjmarimo]

hello @justinkthomas

I do not send any notification to all Concur users. I inform them only when they tell me that they have a problem with some Concur module.  And don’t use any templates. 

[vderival]

Is there an ETA on a resolution for the degradation affecting the expense platform?

[KevinD]

@bjoy32301 Concur Open shows things operating normally today.