Expense Errors on charges for the same amount causing errors.

[obrienj67]

I have two Charges on my credit card for the same amount, these are individual bills for a breakfast with two customers,    The system shows this as an error/duplicate expense and will not let me submit.

Both transaction are valid.  How do I resolve the error issue, and why can't I find a person to discuss this with?

[KevinD]

@obrienj67 the issue isn't the duplicate expenses. I've pasted the Alerts for one of your reports below. As you can see there is missing required information and the first alert says your company implemented a blackout period which was to have ended on January 6. However, they didn't turn off this rule yet so no one will be able to submit any reports until someone changes it. 

When you sign in to your SAP Concur profile, look in the Company Notes section. There is an option to AskHR. I would use this to try and contact someone internally about this. I'm sure you aren't the only one who cannot submit their report. 

Going forward, be sure to expand the Alerts so you can see exactly what is holding up the submission of your reports. If your report has any alerts at all, you will see the Alerts section at the top of the report. Use the little down-pointing arrow to expand the details.