Expense Attach Receipt issue.

[dwhere14]

I've got an expense attached to a report. The receipt was added twice, on accident, and the browser and the app aren't allowing the receipt to be removed. Everything appears correct, and when I submit the report I'm getting the "Attach Receipt Image" error and the expense report won't submit. If I create a new expense, the system isn't recognizing the expense, since there are no other pending expenses to match up to it. Seems like something in the app and the browser is not liking the expense and I'm not finding a resolution. Any tips? Or is there something else that its possibly stuck on? There are no other flags with the expense or report..

[KevinD]

@dwhere14 okay, so I thought I found something so to test it I tried adding a new expense to your report and in the process of saving the new expense, the red error alert went away. Go take a look and see if you can now submit. 

I don't know what cleared it, but maybe it was resaving. 

[dwhere14]

Hi Kevin! Just checked it, the error was gone. Upon pressing Submit Report, the error returned same as before and still will not proceed. 

Thanks,

Dave

[samasuraj]

Hi dwhere14

Please try the below. Hope it helps

If you are experiencing an “Attach Receipt” issue in SAP Concur Expense, the problem could be that the attachment button is missing, the receipt fails to upload, or the receipt uploads but does not appear against the expense.

Here's how to troubleshoot it.

1. How to attach a receipt correctly

On the SAP Concur website:

1. Log in at SAP Concur
2. Navigate to Expense → Manage Expenses.
3. Open your expense report.
4. Select the expense line item requiring a receipt.
5. Click Attach Receipt, Upload Receipt Image, or the receipt icon.
6. Select Upload New Receipt.
7. Choose the receipt file from your computer.
8. Click Open, then verify that the attachment appears against the expense.
9. Save the expense, if prompted.

SAP confirms that receipts can be attached to individual expenses or at the report level, depending on company configuration.

1. Common receipt attachment issues

Problem	Recommended solution
Attach Receipt button missing	Check expense status and whether receipt imaging is enabled
Upload button does nothing	Try another browser or a new session
Unsupported file format	Convert receipt to JPG, PNG, or PDF
File exceeds size limit	Reduce file size to the limit shown in Concur
Upload error	Sign out, sign back in, and retry
Receipt attached to wrong expense	Check receipt matching and association
Receipt not visible after upload	Reopen the expense and check its receipt viewer
Submitted report cannot be edited	Request the report be returned, if your company's process allows it

SAP's troubleshooting guide specifically documents unsupported formats, size limits, expired sessions, and upload errors.

1. If you are using an iPhone

Open SAP Concur → Expense → Select Expense → Add Receipt.

Depending on the mobile version, you can choose Camera, Photo Library, Receipt Store, or Upload File. Verify that the image is attached and synchronized before leaving the expense.

1. If the Attach Receipt button is missing — Administrator troubleshooting

For SAP Concur Professional Edition, the administrator should verify the company's receipt imaging configuration.

A documented administration path is:

Administration → Expense → Expense Admin → Receipt Handling → Receipt Imaging

Confirm the applicable receipt attachment functionality is enabled and review the expense policy's imaging configuration. Available options vary by tenant and permissions.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[dwhere14]

Thanks Samantha, sounds like someone has a ticket open to address the issue. I've attached the receipt 3 times and the issue persists. Thanks!

[KevinD · Accepted solution]

For those who are reading this thread. The issue was in the Audit Rule and how it was set up. The rule was set up to look at the Receipt Status field, which was actually hidden from users. Which means users couldn't fill out this field. Since the field was marked as required, the error would appear and block submission.