Error: Refunds will not be included in payments with status “No Receipt”

[Balkrishna]

We are receiving the error message: "Refunds will not be included in payments with status 'No Receipt'." However, the attachment that is required appears to be already in place.

Could you please provide some guidance on how to resolve this issue? Your assistance and expertise in this matter would be greatly appreciated.

[PoojaKumatkar]

Hi @Balkrishna ,

If you have already attached the receipt in expense entry then can you please select receipt status as "receipt" and save expense. This should resolve this issue.

If this answers your query, then please mark solution as accepted.

[Balkrishna]

HI @PoojaKumatkar ,

Thanks for the solution but the users are not able to see the option of " receipt status"

regards

Balkrishna

[PoojaKumatkar]

Hi @Balkrishna ,

If receipt status field is not visible then it must be hidden for the users. Lets take Kevin's help here.

@KevinD - Can you please help here. 

If this answers your query, then please mark solution as accepted.

[KevinD]

@Balkrishna one of your colleague's posted this same issue a few days ago. I sent them the name of someone to contact at your company. The issue isn't one you can resolve yourself as someone made a small oversight by requiring Receipt Status be filled out, but then setting the field to Hidden. It's a somewhat common "oopsie" as I like to call it. I will send you the name as well so the person knows multiple people are being affected.