Emailed Receipts Not Appearing in Concur

[SCenter]

I've been using Concur for almost ten years with only minor issues/glitches. However, as of this week I have encountered a big issue: when I email receipts to either receipts@concur.com or receipts@expensit.com, they are no longer appearing in Concur. This happens in both the iOS app and the Concur website. They are not appearing as expenses or as available receipts. I have tried multiple email addresses, all listed as "verified" in the Concur app and website, and they are still not appearing within concur. This hampers my ability to add expenses for travel, such as airline tickets and rideshare charges. 

Help?

[Lhadolma]

Please add the email address we can use to send receipts to. I've used receipts@expenseit.com and receipts@concursolutions.com and both are not working. Get this message instead, "Failed to Process Email Information:" 

[IsabelleGermain]

I have had numerous users advise me that both emails are not working also for us. Both emails provide the same message. We need this to work. 

[KevinD]

@IsabelleGermain the one email address is receipts@concur.com, not receipts@concursolutions.com. That should clear up that issue.

As for ExpenseIt, I'm not sure why that email address wouldn't be working. However, there is no longer a need to email receipts as ExpenseIt is built right into Concur Expense. This means you can drag and drop receipt images right into the Available Expenses area and ExpenseIt does what it does and creates the entry. 

Also, using ExpenseIt on the mobile app to capture receipts alleviates emailing as well. 

[jw1606]

I use receipts@concur.com and it works for me now.  I started to get a confirmation email when it is successful also.

[IsabelleGermain]

I just tried that and it worked!!! thank you for your help! 

[jeffcrews]

I am trying to forward emails with receipts to receipts@concur.com using my verified email address and get nothing in my email showing a failed delivery and I am not a receipt showing in the available receipts in an expense report.

Should the emailed receipt take minutes, hours or days to process before the receipt is available?

Open status page customized for my company shows all green checkmarks for Expense.

Does this email receipt processing service need a dedicated status in the status page?

[jeffcrews]

Please disregard my report of email receipts not working.

I read the instructions more carefully and see only file attachments are processed.

I get email receipts with no attachment that contain the receipt in the body of the email message.

I was hoping forwarding such emails that have no attachments would cause the receipt to be turned into something that could be attached to the expense item.  It seems I still need to print these emails to PDF and upload them.