Emailed Receipts Not Appearing in Concur

[SCenter]

I've been using Concur for almost ten years with only minor issues/glitches. However, as of this week I have encountered a big issue: when I email receipts to either receipts@concur.com or receipts@expensit.com, they are no longer appearing in Concur. This happens in both the iOS app and the Concur website. They are not appearing as expenses or as available receipts. I have tried multiple email addresses, all listed as "verified" in the Concur app and website, and they are still not appearing within concur. This hampers my ability to add expenses for travel, such as airline tickets and rideshare charges. 

Help?

[SCenter]

Additional data:

• I have sent approximately 10 receipts via email, from three different "verified" email addresses, over the last 24 hours. None have made it into Concur as either "Expenses" or "Available Receipts."
• I have also tried emailing both "receipts@expenseit.com" and "receipts@concur.com," both with no success.
• I've tried uninstalling and reinstalling Concur on my iPhone - this did not help.
• The emailed receipts are not appearing in either the web-based Concur program or the Concur iOS app.

[hbazlen]

Hi there! This is a known issue. The team is currently working on a fix for this, and it should be resolved soon. Thanks for reporting the issue! 

[mmcunningham]

This has been an issue for well over a month for me and today I thought I could try to delete my associated personal email address on my profile and add it again to see if the verification process would work and the ? by verify email in my profile indicates you cannot add a personal email address.  When did this change?  Please tell me that is not the case as many of my travel accounts and/or other places emails with receipts are delivered from go to my personal email address as I use the same vendors/services for both personal and work.   

[KevinD]

@mmcunningham you should be able to add a personal email address. I just went and looked at your profile and do not see a ? icon next to verify email address. Could you take a screenshot for me, please? 

[mmcunningham]

Hi Kevin -- Yes, and I apologize for not updating my comment.  The ? went away after a few hours and it let me verify the email again, so that issue seems to be resolved.  Emailed receipts are still not showing up as available receipt or available expense though from either email on my profile. 

[cslifer]

Is there an ETA on this being resolved? 

[SCenter]

Well, it's down for almost a week (at least) and Concur Open remains fully green and happy. Maybe admit when functionality is down? There are three threads about this in the forum now, so it's clearly a known issue impacting functionality. 

[Cmalacki]

Can we get an ETA on a resolution.  I am sure many of us have expenses due from end of the month.  

[samoore]

This is happening for me too, has been for the last couple of days.