justinkthomas
Occasional Member - Level 3

Assistance required in helping the user to submit the report

Hello Team,

 

User has submitted a corporate card transaction for 178 GBP but the expense was sent back to user by processor

Reason:  He got the refund to the corporate card 168 GBP as the trip was cancelled and the balance is now 10 GBP which is cancellation charge for which company needs to pay to the card vendor but expenses submitted is for full amount (178 GBP) where the company will have to pay an extra 168 to corporate card which is not required for which refund is already done.

 

How can we adjust the expenses and help user to submit the expenses.

 

Note: User already submitted the negative transaction i.e 168 GBP (Refund amount) in an old report.

 

Regards,

JKT

1 REPLY 1
KevinD
Community Manager
Community Manager

@justinkthomas why does the company have to pay an extra 168GBP? Shouldn't the company only pay 10GBP? 


Thank you,
Kevin
SAP Concur Community Manager
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