Email Notifications no longer working

[imbrianm]

Hi there,

I used to receive email notifications (expense reports pending my approval etc), but now only see notifications on my phone. I have the option selected in my profile settings, but still don't receive emails.. Any help to get this working would be appreciated.

Thanks

[PoojaKumatkar]

Hi @imbrianm ,

Can you please restart your outlook meaning log out and login again in outlook.

This could be happening because of synch issue due to which emails might not be getting synched properly. 

Try and let me know.

[imbrianm]

Hi Pooja,

I just logged out of my email program (gmail) and back in. I'll let you know if emails start flowing.

Thanks,

Michael

[KevinD]

@imbrianm when was the last time you remember receiving email notifications to your email? 

[imbrianm]

Hi Kevin,

The emails stopped at least 6+ months ago. I don't know if it's related, but it was around the time I installed the SAP Concur app on my phone. 

Thanks,

Michael 

[KevinD]

@imbrianm the installation of the app shouldn't have affected receiving the email notifications.

So, you aren't getting any emails at all from Concur?

[KevinD]

@imbrianm okay...so I did a little asking around. Turns out your email was added to what is known as a suppression list. There are a few ways this happens, but to keep things short...my colleague was able to remove it. You should be good to go. 

Please let me know when the first email comes in. 🙂

[imbrianm]

Thanks Kevin. Will do.

Michael