Deleted Transaction from Available Expenses

[siraajrayman]

Hello,

I accidentally deleted a transaction from Concur - Available expenses.

Searching the forum I read that i need to contact the Concur Admin to have this resolved. 

Within the app I don't find any contact details.

Kindly assist if you can.

Thanks.

[PoojaKumatkar]

Hi @siraajrayman,

I would suggest submitting an IT support ticket or checking with your direct manager to find the right point of contact for Concur-related issues.

If that doesn’t help, we can take Kevin's help.

@KevinD - Can you please help here.

[KevinD]

@PoojaKumatkar I think @siraajrayman has already done the correct thing by submitting an internal help ticket. 🙂

[siraajrayman]

Thank you Pooja for your prompt response.

I've opened a support ticket with AskHR - It will be assigned to the corporate card administrator.

I'm hopeful it will be the right person to try and assist.

[PoojaKumatkar]

Hi @siraajrayman ,

yes, card administrator would be able to restore your deleted transaction from backend. Once it is restored, transaction will be visible to you under "available expenses" section on home page.

If this answers your query, then please mark solution as accepted.

[siraajrayman]

Just trying to plan ahead on this one. If the Admin is unable to return my card transaction, what options are available to me in order to submit my expense claim?

[PoojaKumatkar · Accepted solution]

Hi @siraajrayman ,

The scenario you mentioned will not occur. The card administrator will always have the ability to restore any hidden or deleted transactions for the end user. Additionally, since this is a corporate card transaction, it must be settled by being submitted through an expense report.

Additionally, for better understanding, please refer to the sample screenshot below. When a transaction is deleted from the end-user side, it moves to the “Hidden for Employee” queue/status. In this state, the card administrator has only the three options shown below. Therefore, there is no possibility that the card administrator will be unable to restore the transaction.

If this answers your query, then please mark solution as accepted.

[siraajrayman]

Thank you so much for your patience Pooja. It is now resolved 🙂