Corporate Card Expenses are not loading in Concur

[Lfouad]

Hello, 

There seems to be an extreme delay in corporate card charges loading as Concur expenses. Charges that were made 2 weeks ago have yet to appear in Concur under available expenses. However, this does not occur for all charges and is happening department wide. Unfortunately, this delays payment and risks late charges unless the expenses are available. I have called available support numbers and emailed support contacts but no one is able to assist or explain why expenses are not loading.

Wondering if any can assist?

Thank you

[KevinD]

@Lfouad have you called the card issuer to see if they might be able to identify the issue. SAP Concur only uploads what is sent to them from the card issuer. Also, have you checked to see if the transactions have uploaded but for some reason are hidden for the users? 

[Lfouad]

Hi Kevin, 

Yes, I've checked with the card issuer. The charges have gone through and appear on the statement. I've recently gotten word that there was an issue with Concur Expenses resulting in the delay. However, no updates as to when the issue will be resolved or if the missing expenses will be uploaded in concur. 

Thank you