partial Refunds on Credit Card

SebHei

Hi All,

we just introduced a company credit card program IBCP and we now receive partial refunds from Hotels, and rental car companies.
in the expense reports we get now the error messages that negative amounts cannot be submitted, even the entire Report has a positive total amount. What do I need to change in the settings, that i can process the refunds within an expense report, where the charges are higher as the refunds? Combining the partial refund with the original invoice is also not working.

Thanks for guidance

Thanks,

Sebastian

KevinD

@SebHei if you go to your list of Audit Rules, filter the list so that the first two filter options are Is Active and Is Yes. Then look for the rule I have highlighted below. This is what is not allowing an entry to have an amount less than zero. You will either need to set the exception level to something less than 99 or deactivate the rule.

Thank you,
Kevin
SAP Concur Community Manager
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View solution in original post

KevinD

@SebHei if you go to your list of Audit Rules, filter the list so that the first two filter options are Is Active and Is Yes. Then look for the rule I have highlighted below. This is what is not allowing an entry to have an amount less than zero. You will either need to set the exception level to something less than 99 or deactivate the rule.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

SebHei

Hi Kevin,

thanks for advise, thats great.

Best,

Sebastian