Corporate Card Expenses are not loading in Concur

[Lfouad]

Hello, 

There seems to be an extreme delay in corporate card charges loading as Concur expenses. Charges that were made 2 weeks ago have yet to appear in Concur under available expenses. However, this does not occur for all charges and is happening department wide. Unfortunately, this delays payment and risks late charges unless the expenses are available. I have called available support numbers and emailed support contacts but no one is able to assist or explain why expenses are not loading.

Wondering if any can assist?

Thank you

[KevinD]

@Lfouad have you called the card issuer to see if they might be able to identify the issue. SAP Concur only uploads what is sent to them from the card issuer. Also, have you checked to see if the transactions have uploaded but for some reason are hidden for the users? 

[Lfouad]

Hi Kevin, 

Yes, I've checked with the card issuer. The charges have gone through and appear on the statement. I've recently gotten word that there was an issue with Concur Expenses resulting in the delay. However, no updates as to when the issue will be resolved or if the missing expenses will be uploaded in concur. 

Thank you

[yunhui]

Hi Lfouad,

We're experiencing the same issue.

The payment made on October 13 is not showing up in Concur.

Have you been able to resolve it on your end?

Thank you.

[Lfouad]

Hi Yunhui,

The expenses eventually loaded in Concur, it took about 2 weeks. Best to email Procurement Support to let them know that your expenses are still pending. 

Hope it get sorted soon,

Linda

[LuisTorres]

Los gastos no se reflejan si el establecimiento no hace el cargo en firme, puede no ser un problema ni del banco o de la plataforma CONCUR hay q tener en cuenta que quien origina los cargos son los establecimientos, no es un tema comun pero sucede y puede tardar varios meses hasta que el establecimiento lo declare.