jvrield
New Member - Level 1

Can't Submit Expense Report due to Unsupported Character in Transaction Supplier Name

My company card transactions are automatically uploaded to my "Card Transaction" section of my Expenses in Concur. When creating my expense report, one of the transaction's had an alert. The transaction supplier name is "SQ OTTO'S CACHE | CAFE +". The error I am getting is "The Pipe Character (|) is not allowed. Please update your text input to remove all pipe symbols". The problem is that the supplier name is autopopulated from the transactions directly uploaded from the credit card company and I cannot change that field.

 

I created a manual expense for the transaction, where I was able to change the name and requested to be paid in cash (to employee). I then paid the company card using the cash for that specific transaction so now my company card is fully paid off. However, the credit card transaction with the unsupported character is still on my "Card Transaction" section of Concur. How do I delete this transaction now that it's been paid. I can't make any expense report with it due to the unsupported characters.

Expense Error.jpg

Thanks for your help.

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