Can't Submit Expense Report due to Unsupported Character in Transaction Supplier Name

[jvrield]

My company card transactions are automatically uploaded to my "Card Transaction" section of my Expenses in Concur. When creating my expense report, one of the transaction's had an alert. The transaction supplier name is "SQ OTTO'S CACHE | CAFE +". The error I am getting is "The Pipe Character (|) is not allowed. Please update your text input to remove all pipe symbols". The problem is that the supplier name is autopopulated from the transactions directly uploaded from the credit card company and I cannot change that field.

I created a manual expense for the transaction, where I was able to change the name and requested to be paid in cash (to employee). I then paid the company card using the cash for that specific transaction so now my company card is fully paid off. However, the credit card transaction with the unsupported character is still on my "Card Transaction" section of Concur. How do I delete this transaction now that it's been paid. I can't make any expense report with it due to the unsupported characters.

Thanks for your help.

[KevinD]

@jvrield you will need to delete the item from your report. Once deleted, contact the team at your company that is in charge of assigning company cards and provide them the screenshot you shared here so they know the issue. Request that they hide the transaction. Doing this will make it no longer visible to you.