Hi Everyone,

For the past 6 months we have received numerous complaints about name suffix inconsistencies, causing misconnect with hotel loyalty accounts, matching hotel accounts with travelers, and incorrectly placed suffixes on airline tickets (security alert/re-ticketing). All Concur travel profile names are accurate, and suffix placed correctly, but names appear incorrect on the Concur Trip Overview. Examples are: suffix placed after first name Smith/JasonJR (flags security), or suffixes containing upper- and lower-case letters SmithIii/Jason (causing misconnect with hotel loyalty accounts). We have tried unsuccessfully for months to solve the mystery including going to the airlines, the hotels, HR feed, and Concur, with no solution. Has anyone experienced this problem and been able to resolve?

I appreciate your insight!

Cathy