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I know someone has to have run into this before but I cannot find any published assistance on this...
I purchased an airline ticket with my corporate card and a ticket was issued. The transaction processed, but I then cancelled the reservation about 24 hours later. I rebooked the travel, but the airline reissued the ticket with the same identical air ticket number. So now I cannot process the original transaction nor the refund, because I submitted a transaction for approval with the same airline ticket number. See workflow below:
9/25: Purchased Airfare
9/26: Refunded Airfare
9/26: Repurchased Airfare
11/20: Submitted expense report for 9/25 purchase and was approved
I have to reconcile the 9/26 purchase and refund, but it all has the same air ticket number! Of course I'm now 61-90 Days and finance is getting involved.
What do I do in this situation?!