Hi everybody!

We regulary receive complaints from our employees on the poor quality of the OCR handling of uploaded receipts or receipts captured via the Concur App. The employees have to correct the prefilled entries which creates some frustration.

We also have a OCR technology in place for receiving invoices in the AP process. This OCR can be trained and by doing so, the quality of the read-out data significantly increased which makes the process much more efficient. Is there any similar option to work with the ExpenseIt OCR? Or do we have to rely on the self-learning process over time?

To be fair, the OCR definitely improved when we compare the current results with the ones from a few years ago.

Thank you!

Burkhard