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gvonsper
New Member - Level 1

Frequency of Corporate Card transaction import or force update

I noticed it taking up to a week for corporate card (American Express/AMEX company card) transactions to show up in Concur Expense as an "Available Expense". 

 

The transactions are already fully booked on the Amex portal (not just "noted" transactions) and Amex pushed a notification to my mobile that the transaction is booked. This is just an expectation of users today - whether you are using PayPal, ApplePay, Amex, Visa, Mastercard - instant notification. 

 

This truly breaks my expense-on-the-go methodolgy to stay up-to-date on expenses, because I have 2 choices:

  • not use the imported expenses, manually add them as with cash receipts, and delete imported Amex expenses as they arrive. Drawback: because the expense policies we have, certain transactions get flagged for review, meaning that it impedes the reimbursement process
  • wait for the Transaction to show up in Concur Expense. Drawback: no one knows when this will happen. 

So, does anyone know

  1. Is this something that Amex is pushing to Concur in batch
  2. or is Concur pulling in frequency/scheduled?
  3. Either way, what are those parameters?
  4. Is there a way to somehow force an update to get the transactions into Concur Expense from linked Corporate Card accounts? 
  5. And, since no one ever responds to those endless "how are we doing" surveys while you are booking or expensing on Concur, why isn't there a feature like in Expensify to auto-match synced expenses and receipts? This would remove so much effort that is currently manual and just silly amounts of dropdowns, freetext and date selection!

 

Any insight from the community or (better yet) Concur Expense PM/support teams is appreciated. To help keep an overview of input, I numbered the questions above for easy reference. 

 

Thank you. 

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