Hello, this feature stopped working for one of the EAs I support a few months ago.  Previously, when an itinerary was sent, Outlook created an Event which was displayed at the beginning of the email as a blue tile with the remark "Outlook found new events", and contained segment details, and automatically added it to user's calendar.  This is not happening for airline reservations, but does work for hotel reservations.  I find that very odd.  I can find nothing wrong with the setup of her desktop Outlook or OWA, and both Concur support and Microsoft support have been unable to remedy.  Any suggestions?  Thank you.