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KimberlyA
Occasional Member - Level 1

Expense still show available after report is submitted and approved

Hello all,

Unfortunately we do not have a Concur Specialist within our office, So I have been designated to be that person but I have very limited knowledge.  I have gotten the same question over and over. And I dont know how to answer it. 

 

Employees have attached available expense into reports, submitted them, I have approved them, the accounting dept verifies the information and pays the bill but the expense comes back into the queue, on the front login page, as if it is still availble to use.  How do we clear out the expenses if we have already attached them to reports that have been submitted and approved? 

 

Please Help - Thank you

Kim A

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