Hi,

In our Concur setup, each user is assigned to a BI Manager. For an existing user (with an assigned BI Manager) whenever I update any field in a user’s profile, the BI Manager field resets to blank. If I choose a respective BI Manger from the drop down menu, it does not get saved. Does anyone know why this is happening?

Now such users ends up on the ‘Missing BI Manager report’, I have to then do a template upload that runs successfully without errors. When I go back and randomly check the user profiles ( that were on the ‘Missing BI Manager report’ ) to see if the BI Manager info is updated, some of the users are updates and some are not. This is so random and bizarre that I can’t seem to find any logic or reason.  

Has anyone experienced this or has an explanation?

Many thanks,

Avanti