I'm having an issue where employees AMEX cards have randomly been disconnecting from Concur. When logging into their profile (profile settings > expense settings > expense credit cards) it states a red message that says "Credentials Expired - Please update information". The user then has to click the message and log back into American Express to re-connect their card to Concur. This happens to multiple users every month and has happened to certain users more than once.

Is there any solution for this issue? I've opened tickets with the support team and the only solution they have is that our AMEX account is not set up properly and they are using an AAM Login and not a supplemental login. However, this is not the case. All employees have supplemental AMEX logins.