Hi Community

As an administrator I can raise support cases and cc colleagues so that they are aware of the updates and can contribute to the resolution.

Most often this will be our developers, when it is something beyond my technical knowledge.

This sparks a conversation between the developer (who responds by email) and the Concur consultant who replies on the case.

The issue I have is that although Concur can see the response emails from our developer, the comments are not being captured in the case dialogue, so it looks like a one sided conversation.

See example below.

Is there a way to capture the email responses so that the case contains the full dialogue?

Thanks

Mass