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knegron
Occasional Member - Level 1

MFA Code Not Accepted

Hello,

 

I'm running into an issue with MFA. I have set this up correctly by scanning the QR code using the MS Authenticator app.

 

I am getting a 6-digit code... However, when prompted for this code at logon, it is not accepted. I get an error "The authentication code you entered is not correct. Please try again"

 

Troubleshooting so far:

- Verified phone time settings are synchronized

- Verified that the code had not expired

- Tried deleting the account from MS authenticator and attempted to set this up using a different authenticator app (DUO)

 

None of the above have worked for me and I am out of ideas. Any advice is greatly appreciated.

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