When creating an Expense on the mobile app, either through ExpenseIt or from a Receipt, the Comment field is displayed but the Business Purpose field is not. This seems backwards to me, since the shipped Expense Entry Forms from Concur mostly have Business Purpose mandatory but Comment non-mandatory. The result is a poor user experience:
- Users complete all available fields when creating the Expense, then get exception errors when the Expense is moved to a Report because they haven't completed the mandatory Business Purpose field.
- Data entry is duplicated, as often the Business Purpose is the same response as they've already entered in the Comment field.
Could anyone from Concur explain why these fields are set up this way on mobile? There are many existing Solution Suggestions to change it but no action from Concur's side.
