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apeksha
Occasional Member - Level 1

Incorrect Banking information but payment confirmed

Hi, 

So I submitted my expense report on SAP Concur. The payment for the reports said Payment confirmed. I waited for 2 weeks for my payment to come through but it didn't. I then realized that my banking information was wrong. I had closed the account and completely forgot to change the banking information for it on SAP. When I realized. I did change the banking information. I connected with my accounts team and they mentioned I should contact SAP concur support. I don't know how to reach out so here I am in the Forum asking for HELP. What am I supposed to do? The checks should have bounced because that account is no longer active however, the expense page says that the payment was confirmed. I don't know what I am supposed to do here.

 

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