Once I have payed an expense with my Citi Visa Travel&Expense card, I shortly after make an entry for this expense in my current Expense Report. I make sure that the Vendor name, Transaction date, Amount and all other details are correct and I also upload a receipt image.

I choose Payment Type "Pending Card Transaction". The system adds the following message to my entry: "This expense cannot be submitted until it is matched to an imported card transaction". A few days later, when this transaction is imported from Citi by the system, the entry which I made a few days earlier is magically changed from "Pending Card Transaction" to "Citi..." something. The "cannot be submitted..." message is gone. Matching has taken place successfully.

This is how it used to be, but no more. Now it seems that something bad has happened to Concur. When the system now imports an expense from Citi, it creates a whole new report and puts the expense there. Then I have to move that expense to the report which I already have running for this month, enter all the details again, upload the receipt image again and delete my original entry, before finally deleting that new report which the system created.

What is wrong? Can I have the system work the way I want it to again?