When I go to Payment Manager > Monitor Batches > View Batches and try to close a batch, they won't close and process. This is happening for both expenses paid by the company (Card Batch Paid by Company Check via Accounts Payable) and expenses paid by the employees (Employees Batch Paid by Expense Paid by Concur). The batches are out there with "close now" as the pending option, but when I close them, nothing happens. The excel file will automatically download, but there is no info on it, only column headers and those batches still show that they need to be closed under payment manager. When I click on the actual files to see what makes up the batch, there are no error messages under the status column - they all show "assigned" as their status. New reports that are being sent in and approved are now getting added to these batches that won't close, so employees aren't getting reimbursed unless we handle the payments internally, so this is causing a major issue.

I've been trying for over a week to get some answers from the Concur help desk with no success. Any ideas on how to handle this would be appreciated!