I have an issue related to an EE with an Available Expense for an item marked as "zNot Used - Pending Card Transaction" for a hotel charge that occurred on 3/2/23. The final charge for the hotel was processed in a March expense report and the charge appeared and was processed on the company credit card. But the 'Pending' transaction still remains in Concur.
Per the earlier instructions, I should DELETE this transaction from the EE's Available Expense list. However, there is an Alert error indicating that "Company does not allow expenses for (card charge , E-receipt , Reservation) to be deleted.
Is there another option/process I need to follow for this item?