Hello

We recently acquired a company and have onboarded the employees into our environment. Some. nut not all, of the users are running into the following error went connecting to Concur via SSO: 

Sorry, something went wrong. We encountered an error processing your request. Please contact your compnay administrator or helpdesk. 

Please provide the following Id to support: c12263e022cf9babbc547b6028621351

We have the concur app configured in Azure Enterprise Apps for SSO and SSO is working fine. The affected users are getting this error once they've passed the SSO login and have successfully connected to the concur app. the Azure Concur signin logs also show a successful login. Cannot find any errors or misspellings in their concur accounts. 

Anyone know what support id "c12263e022cf9babbc547b6028621351"? 

thank you.