I have a user that has had mileage expense reports processed successfully, however now when I try to process new ones we get the message "No rates defined for the date provided.  Please contact your administrator" .  I have already put in a help ticket, but so far they have had no luck figuring out what is wrong.  We have deleted reports and started from scratch, but it still comes up with that message.  Our settings were checked and we only use the Automatic Rate function, so rates are loaded in there already.  

The only thing I have noticed about this user is that they added 2 vehicles to their expense profile, in addition to the "default" vehicle.  There is no reason to do so, but they did because the option cannot be turned off and some people will just fill things in when it is available.  I have tried to get the vehicles deleted but they cannot be.  

What else could be causing this issue??