Hi,

Since the launch of the new user interface, we have had users having problems merging expenses with their corporate credit card.

Sometimes Concur refuses to merge even if the date and the amount are the same. Then, if the user succeeds in merging an expense with the credit card, the photo of the receipt disappears completely (it does not appear in the available receipts).

This creates a lot of frustration for our users, most of them are not very comfortable with technology so it creates a lot of stress despite the fact that we have put a lot of effort into understanding the new UI and preparing our users for the change.

Did a change occur in the merging system that we are not aware of? What about the disappearing receipts?

Thank you