My company just switched to a different travel provider. When setting up my profile in the new provider's instance of Concur, I see my company email address populated in there but I am not able to verify it. It says it is still linked to another account and must be unverified there before I can verify it on this account. When we were notified about the cut-off date for the old provider, there were instructions to go into the profile page and take note of our information (frequent flyer, KTN etc) but nothing was mentioned about having to unverify the email address which by default is the company email address. 

Now that I am not able to access the Concur account that was linked to the old travel provider, how can I verify my address for the new account?