Good afternoon,

I am having an issue within Concur where any time I try to change a flight, going into the itinerary gives me an error stating there are no segments in the itinerary. I thought maybe travelers were changing/canceling their own flights through the airline, but after reaching out to the travelers/checking through the airline myself,  I see no changes have been made to the trip.

I have tried using different computers (Windows and Mac), deleting my cookies/cache, signing out and back into Concur, restarting my computer...nothing seems to be helping.

Any tips for how I can get these trips canceled/changed?