Prior to COVID we switched to a new travel agency. Both large companies.  I typically book travel for my team in Concur directly.  Now that we're "back to normal" I noticed that the international travel I had my agency book for my team member does NOT show up in Concur trip library.  Nor do we get an email from the Agency with the "events" to populate Outlook.  I have a new Pres/GM and his EA forwarded travel requests to the Agency to book -- these are USCA flights -- none of these show up in his Trip Library.  I've also had a few VPs that I book USCA flights for that have mentioned their details are not populating (YES WE HAVE OUTLOOK SET UP RIGHT).  I danced the happy dance when I no longer had to put this stuff on calendars manually.  Please tell me there's a fix.

The Agency is telling us it's Concur. This is BEYOND frustrating.  Help.